Refund policy

BUYER-READ CAREFULLY BEFORE SIGNING!

Discharge Printing:
If you plan to discharge print on JXT APPAREL CO. garments please note the following: JXT APPAREL CO does its very best to provide garments for discharge printing including reactive dyeing, testing for discharge printability, maintaining tested inventory and shipping each discharge print order from the same fabric/garment lot or advising of any inventory variances. JXT APPAREL CO. will ship specific discharge print tested product if requested for your discharge print business. It is the responsibility of the buyer to advise that the order is for discharge printing. You must test your discharge print process on a number of garments received. If you have any question with the test print results you can return any unprinted garments for credit or replacement. When in production if shirts fail discharge it is up to the printer to stop production and return unprinted shirts. JXT APPAREL CO. will not give credit or reimburse any printed shirts that failed discharge printing and will not be responsible for shipping charges, printing charges, printed garments or any other charges involved with your discharge print process. If you did not request your order for discharge printing there is a 15% restocking fee on the returned unprinted garments.

Signature Required
JXT APPAREL CO. will send all shipments signature required. Shipping Discrepancies- Due to possible human error, it is the buyer/consignees responsibility to verify that the merchandise received matches what was ordered and resolve any claims with JXT APPAREL CO. before garments are altered. JXT APPAREL CO. will not accept any claims if garments are altered due to incorrect shipments.

Embellished Merchandise
It is the Buyer’s responsibility to thoroughly inspect and test all merchandise before washing, printing, or any type of decorating. These embellishments processes conducted by the buyer are beyond our control. Thus, once merchandise is altered in any way or form, the buyer cannot return or make any exchanges.

Returns and Claim Policy
It is the Buyer's responsibility to inspect and test all merchandise before washing, printing, or any type of decorating. BUYERS BE AWARE!!! Once merchandise is altered in any way, the Buyer cannot return or make any exchanges.

All returns must be pre-approved and be accompanied by a return authorization number. Please contact customer service at (213) 347-4570, your local sales representative or email at Sales@jxtapparelco.com with any questions.

Claims and Cancellations-
All claims must be made within 10 business days of shipment including defective goods or shipping issues. Unauthorized returns will be refused and sent back to the customer. A 15% restocking fee will be charged for cancelled orders. RA’s will be cancelled if not returned in 15 business days.

Vintage & Tie Dye Product
Due to the nature of the Vintage, Tie Dye process, no two shirts are alike. Variation in the color and/or pattern will be apparent and contributes to the unique properties of the product.